At BROZFASHION, customer satisfaction is our priority. We strive to provide high-quality products and services. However, if you are not entirely satisfied with your purchase, we are here to help. Please read our Refund Policy below to understand the terms and conditions for requesting a refund.

Please Try The Product Before Cutting The Drawstring. We Do Not Accept If The Drawstring Is Found Cutting!

Eligibility for Refunds

Refunds are applicable under the following conditions:

  1. Defective or Damaged Products: If the product you receive is defective or damaged, you are eligible for a refund or replacement.
  2. Incorrect Order: If you receive the wrong product or an incomplete order, you are eligible for a refund or replacement.
  3. Unworn and Unused Products: For items to be eligible for a refund, they must be in their original condition—unworn, unused, unwashed, and with all original tags and packaging intact.

Non-Refundable Items

Refunds are not applicable for the following:

  1. Products that have been used, washed, or altered in any way.
  2. Sale or clearance items, unless they are defective or damaged.
  3. Items that are returned without prior approval or beyond the return window specified below.

Timeframe for Refund Requests

  • Refund requests must be initiated within 5 days of receiving your order.
  • To request a refund, please contact our customer support team at [contact information] with your order number, a description of the issue, and supporting photographs if applicable.

Refund Process

  1. Request Review: Once we receive your refund request, our team will review it within 3-5 business days.
  2. Approval or Rejection: If approved, we will notify you and process the refund. If rejected, we will provide a detailed explanation.
  3. Refund Method: Refunds will be processed to the original method of payment within 7-10 business days of approval.

Return Shipping Costs

  • If the return is due to our error (e.g., defective, damaged, or incorrect item), we will cover the return shipping costs.
  • For other reasons, return shipping costs will be the customer’s responsibility.

Exchange Policy

  • Exchanges are subject to product availability.
  • If you wish to exchange a product, please contact us at [contact information] to initiate the process.

Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a return or refund, please contact us:

  • Email: [contact email]
  • Phone: [phone number]
  • Business Hours: [working hours]

We appreciate your understanding and cooperation as we aim to provide the best shopping experience at BROZFASHION.

Let me know if you’d like to include any specific contact information or additional terms!

 

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